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The actual credit spread is explained by credit risk

57One typical reason for spread differentials between bonds of the same rating are liquidity considerations, particularly with respect to stress situations. enerally, bonds with a large issue size, issued recently and actively traded by several market makers tend to be the most liquid. Sometimes old bonds with a small issue size, too, trade at rather tight levels. This is often the case for typical “CDO (Collateralized debt obligations) names”, that is bonds that are often included when CDOs are set up. Another reason for wide spread differentials between issuers with similar credit quality is that many market participants are concerned with potential mark-to-market losses. Therefore, rather illiquid and more volatile bonds require a higher spread, even if spread volatility is rather due to market technicals than uncertainty regarding company fundamentals. Consequently, it is natural that credit spreads differ even for bonds and issuers with the same rating.

But more importantly, only a fraction of the actual credit spread is explained by credit risk, which in turn is reflected by the rating.

Some more key credit questions

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  • Do people in your organisation view sales from the customers’ perspective?
  • How well do people in your organisation know each individual customer? Could more data be gathered and assessed?
  • Do people in your organisation share information and insights about customers?
  • Are product benefits (not simply product features) highlighted?
  • Could you sell more to existing customers?
  • Do people in your organisation act decisively and swiftly to reassure and impress customers?
  • Do you take a co-ordinated approach to selling online?
  • Is buying online an easy and worthwhile experience for the customer? How could it be improved?
  • Is the website attractive, practical and relevant, learning from the lessons of the early years of website design?
  • Are you ready for the changes that may result from greater internet sales?

Key credit questions you should ask

Sales, marketing and brand management decisions can be as difficult as they are important. Below are some of the issues that may need to be considered on a regular basis.

  • How elastic are product prices? Could prices be increased without reducing revenue?
  • When is the next price rise planned? Could it happen sooner?
  • Are forces driving down prices in your market? What are they and how can you counter them?
  • Who fixes prices in your organisation? How do they do it and could the process be improved?
  • Are discounts targeted at the right sectors, or are they needlessly eroding profitability?
  • Could pricing be used more aggressively?
  • What are the barriers to entry in your market? How much of a barrier are they? Could you make it even harder for competitors to enter the market?
  • When is the best time to enter or leave the market? Can action be taken to discourage and reduce the effectiveness of competitors entering?
  • If you are planning to enter a new market, what makes your offer distinctive and likely to succeed?
  • Are other firms entering the market? If not, why?

Focus on credit generating the most profit growth

This means identifying customers with the greatest profit potential, rather than the ones who are most profitable now. Businesses often try to be all things to all people, disregarding the need to retain a focus on the most profitable parts of the market. Customer loyalty may be important, but if the cost of ensuring a customer’s loyalty outweighs the benefits
and revenue of that customer, why bother? Maintaining market share for its own sake is often an unwise approach. If a customer cannot be retained without losing money, then it is better to lose that customer and focus on those that will help improve profitability.