Create a successful loan situation
After the contractors and managers agreed on how they would work together in partnership to complete the job without spoiling the customers’ experience, the managers used the same partnershipbuilding process—the Partnership Continuum—with the store employees. Employees were under particular stress because they were often required to move stock from one side of the store to another and then be able to direct customers to the new location. Since the new location changed almost nightly for more than a month, there was a huge amount of pressure on everyone. Nevertheless, after partnering with the contractors, the store managers were able to transfer the knowledge they learned to the employees. This created a successful situation for everyone: owner, managers, customers, employees, and contractors. The remodeling was successful; customers continued to shop, and the job was completed on time.
Now here’s the trap of mental maps: they often include prejudice or bias about something or someone. In an imperfect society, prejudice is part of our programming. You can probably recall a time when you were misunderstood, discounted, or labeled by someone else who had an inaccurate mental map of you.
One example from the automotive sector is the large spread differential between Ford and Renault bonds with similar coupon and maturity.